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I’ve been using my Planet Bike Fenders for quite some time and when I realized I was missing a piece of hardware, I shot an email over to the folks at Planet Bike. All I needed was a small plastic mounting bracket that sat behind the rear brake and held the rear fender. Planet Bike offers a hardware kit for about $4. But I emailed them to find out which one I needed since I wasn’t sure which model I had. So I gave them the info about my Redline 925 and a nice fella named Dan, I’m assuming its Dan Powell, in charge of Sales and Marketing, emailed me back within a few minutes asking if all I needed was the mounting bracket, if so, then he can just find one and send it out…no charge!
Wow! Not only did I get a quick response from my email, but the dude took care of me…just like that! That’s what I call excellent customer service! BikeCommuters.com is a big fan of Planet Bike, heck I think all of us here owns at least one set. We also featured Chris Follmer, Planet Bike Employee in our commuter profiles.