Great Customer Service: Planet Bike

I’ve been using my Planet Bike Fenders for quite some time and when I realized I was missing a piece of hardware, I shot an email over to the folks at Planet Bike. All I needed was a small plastic mounting bracket that sat behind the rear brake and held the rear fender. Planet Bike offers a hardware kit for about $4. But I emailed them to find out which one I needed since I wasn’t sure which model I had. So I gave them the info about my Redline 925 and a nice fella named Dan, I’m assuming its Dan Powell, in charge of Sales and Marketing, emailed me back within a few minutes asking if all I needed was the mounting bracket, if so, then he can just find one and send it out…no charge!

Wow! Not only did I get a quick response from my email, but the dude took care of me…just like that! That’s what I call excellent customer service! BikeCommuters.com is a big fan of Planet Bike, heck I think all of us here owns at least one set. We also featured Chris Follmer, Planet Bike Employee in our commuter profiles.

About the author

As one of the original founders of BikeCommuters.com. He has helped build this site into one of the leading and oldest bicycle commuting blog sites. Filled with passion for everything two wheels, RL Policar covers a multitude of subjects from product reviews, news, articles and technical how to's.