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Buying a Bike Friday Family Tandem Traveler

Hello and welcome to The Bike Geek’s weekly cycling post. This week I am going to share my experience of purchasing a Tandem bicycle sight unseen and making my decision based on the manufacturer’s reputation. But before I start, I want to make it clear that Bike Friday did not in any way compensated me nor gave me a “pro deal” on this tandem.

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So how do you share your passion for cycling with a significant other who does not even know how to ride a bike? You purchase a tandem! You may have noticed that tandem bicycles are usually classified as “specialty” bikes so there are not many choices out there. Full size tandems are also bulky, heavy, take a lot of room and not easy to transport so that is why I went with the Bike Friday Family Tandem traveler. The Family Tandem has 20″ wheels, it is rather light and it can be quickly disassembled for storage and transportation.

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Bike Friday has two choices when it comes to tandems; the cheaper Bike Friday Family Tandem which “collapses” with the use of an Allen wrench and the Bike Friday Tandem Two’sDay. The latter being a folding tandem and about a grand more.

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Ordering my Bike Friday Family Tandem was easy; I simply visited Bike Friday’s website, clicked on the “Build this bike” button, chose my components and clicked on “Reserve Date”. A day later I received an email from Bike Friday and I got in contact with one of their sales persons who went over my order, took my payment and placed the order. A quick note about the payment: The payment is made in full, you don’t put a “down payment” and then pay the rest when the bike ships. This was aI little unnerving but again, I was relying on Bike Friday’s reputation as a bike maker.

I placed my order on July 21st and my bike did ship on the “Reserve Date” of September 2nd, meanwhile, there were no updates in between and I did have to email Bike Friday to confirm that my bike was indeed being shipped on promised date. They quickly replied confirming that my bike was going to ship and a Fedex Tracking number was going to be provided which I did receive via email. I do understand that Bike Friday is busy making bikes, but I would have felt better if a couple updates would have been communicated to me regarding the progress of my bike.

Here is a tip if you are thinking of purchasing a Bike Friday: Get on their email list. As my bike was being built, I received a couple of emails with “special offers” if you buy a Bike Friday, none of these “special offers” were retroactive to when I purchased my bike which was a bit of a bummer. Also, it does not hurt to ask your salesperson if they have any special offers.

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My Bike Friday Family Tandem arrived 3 days after it shipped since California is right underneath Oregon, I was really excited when it arrived so I opened the box to inspect the bike which was really well packed and protected.

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Overall, I am very satisfied with the purchase, my wife and I took the Tandem on its maiden voyage and it did not disappoint.

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