Hello and welcome to The Bike Geek’s weekly cycling post. This week I am going to share my experience of purchasing a Tandem bicycle sight unseen and making my decision based on the manufacturer’s reputation. But before I start, I want to make it clear that Bike Friday did not in any way compensated me nor gave me a “pro deal” on this tandem.
So how do you share your passion for cycling with a significant other who does not even know how to ride a bike? You purchase a tandem! You may have noticed that tandem bicycles are usually classified as “specialty” bikes so there are not many choices out there. Full size tandems are also bulky, heavy, take a lot of room and not easy to transport so that is why I went with the Bike Friday Family Tandem traveler. The Family Tandem has 20″ wheels, it is rather light and it can be quickly disassembled for storage and transportation.
Bike Friday has two choices when it comes to tandems; the cheaper Bike Friday Family Tandem which “collapses” with the use of an Allen wrench and the Bike Friday Tandem Two’sDay. The latter being a folding tandem and about a grand more.
Ordering my Bike Friday Family Tandem was easy; I simply visited Bike Friday’s website, clicked on the “Build this bike” button, chose my components and clicked on “Reserve Date”. A day later I received an email from Bike Friday and I got in contact with one of their sales persons who went over my order, took my payment and placed the order. A quick note about the payment: The payment is made in full, you don’t put a “down payment” and then pay the rest when the bike ships. This was aI little unnerving but again, I was relying on Bike Friday’s reputation as a bike maker.
I placed my order on July 21st and my bike did ship on the “Reserve Date” of September 2nd, meanwhile, there were no updates in between and I did have to email Bike Friday to confirm that my bike was indeed being shipped on promised date. They quickly replied confirming that my bike was going to ship and a Fedex Tracking number was going to be provided which I did receive via email. I do understand that Bike Friday is busy making bikes, but I would have felt better if a couple updates would have been communicated to me regarding the progress of my bike.
Here is a tip if you are thinking of purchasing a Bike Friday: Get on their email list. As my bike was being built, I received a couple of emails with “special offers” if you buy a Bike Friday, none of these “special offers” were retroactive to when I purchased my bike which was a bit of a bummer. Also, it does not hurt to ask your salesperson if they have any special offers.
My Bike Friday Family Tandem arrived 3 days after it shipped since California is right underneath Oregon, I was really excited when it arrived so I opened the box to inspect the bike which was really well packed and protected.
Overall, I am very satisfied with the purchase, my wife and I took the Tandem on its maiden voyage and it did not disappoint.